Troubleshooting

"Your Aurora Intelligence sign-in has expired"

1. Reload the Data Studio page.
2. Open the data source: Resource → Manage added data sources → Edit.
3. Click Authorize and sign in with your Aurora account.

This happens once for connections made before 1 November 2026, or after you clicked Disconnect in Aurora. Afterwards Data Studio stays signed in.

"No active subscription"

The connector needs an active Aurora Intelligence plan. Check it in Aurora under Settings or choose a plan at aurora-intelligence.tech/plans. Team members use the plan of the team owner.

"No campaigns found"

Your Aurora account has no campaign yet. Create a campaign, wait until it has collected data (up to 24 hours), then open the connector again.

The report shows "No data"

1. Check the date range. Charts start with the last 28 days. Choose a longer range in the date picker at the top of the report or in the chart's Default date range.
2. Check the campaign. Campaigns marked (archived) no longer collect data. Pick an active campaign: Resource → Manage added data sources → Edit → Edit Connection.
3. New campaign? First data appears within 24 hours.

Wrong account or wrong data

The data comes from the Aurora account you signed in with, not from your Google account. To switch:

1. In Aurora, go to Settings → Integrations and click Disconnect next to Data Studio.
2. In Data Studio, reload the page and open Resource → Manage added data sources → Edit.
3. Click Authorize and sign in with the other Aurora account.

Data seems outdated

Data Studio caches data. Click ⋮ → Refresh data in the report, or set a shorter interval under Resource → Manage added data sources → Edit → Data freshness. Aurora campaigns update once a day.

Chart goes empty after adding a breakdown dimension

Delete the chart and add it again. Data Studio sometimes keeps field settings from an older connector version.

Report loads slowly

Shorten the date range, add a filter (for example on Model) or limit table rows (for example top 50).

Still stuck?

Email support@aurora-intelligence.tech with a screenshot of the error and the Error ID from the dialog.